1. Acceptance of Terms & Statutory Framework
By creating an account on Maintainer, you agree to these Terms and Conditions and our Privacy Policy in full compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act, Act No. 22 of 2023, India) and the Information Technology Act, 2000. If you do not agree, do not proceed with registration.
2. Fiduciary Authority & Resident Consent
As a society secretary, you represent and warrant that you hold lawful mandate, office (e.g. Secretary, Treasurer, or RWA Managing Committee), or resident consent under your society's bye-laws to enter and process personal data of flat owners and occupants (including names, flat numbers, contact details, and payment histories) on this platform strictly for housing society management.
3. Purpose Limitation & Data Processor Role
Maintainer operates as a Data Processor providing software infrastructure for maintaining society accounts, dues tracking, expense management, and digital receipt generation. We never sell, rent, monetize, or share society data with third-party marketers or data brokers.
4. Financial Accuracy & Proof Uploads
You are solely responsible for ensuring the truthfulness and accuracy of all financial entries, maintenance dues, cash/online collection logs, and uploaded expense bill proofs. Maintainer provides record-keeping tools and does not act as an escrow, banking entity, or certified financial auditor.
5. Right to Erasure & Account Termination
Under Section 12 & 8(7) of the DPDP Act, 2023, you have the absolute right to delete your society account at any time through the Account tab. Upon confirmation, all personal data, flats, owners, dues, expenses, and receipt proofs will be permanently and irreversibly purged from our servers.
6. Grievance Redressal (DPDP Act Section 13)
For privacy inquiries, rights exercise, or complaints, contact our Grievance Officer at maintainersupport@gmail.com or +91 9096543741. Inquiries are acknowledged within 24 hours.
